These terms and conditions form the agreement between us and by making a booking or using our services, you're agreeing to be bound by them. Please read them in full prior to any engagement. You can also view a PDF version here.
 

1. Confidentiality and privacy 

1.1) Just Like Cat provides a professional and confidential service. We'll only use images or information about our work together (before, after and during sessions) with your permission.

 

1.2) Any images or information will only be used for publicity purposes and in an anonymised way i.e. 'CH from Street' or to show other clients previous examples of our work.

1.3) We sometimes use before and after images and videos on our website and on our social media channels. This helps showcase the service we provide and help other people who might be considering us. We will always do this in a confidential way and won't disclose your name or address details. Please let us know if you'd rather we didn't do this for your session(s).

 

2. Disclaimer

2.1) Just Like Cat provides advice and encouragement in good faith. It will always remain your decision to dispose of items and we can not accept responsibility for any action taken on the basis of that advice, either at the time of initial consultation, during the process, or any future date following our engagement.
 

2.2) Just Like Cat will always work with the greatest of care, however in the case of accidental damage or loss, you accept that we will not be held liable. By using our service, you agree to cover the cost of any damage, in full, using your home contents insurance.

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2.3) Just Like Cat reserve the right to abort an appointment if the premises are deemed by our team as unsafe or if our team feel that there is a threat to their safety. In the unlikely event that this happens, we reserve the right to retain any deposit paid in full and send you an invoice for 75% of the remaining balance to cover our costs and lost time.

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2.4) Just Like Cat will always treat you (our client) with the utmost respect and dignity. We expect the same in return and will not accept any form of abuse or unacceptable behaviour. Should this happen, we reserve the right to abort or cancel an appointment, retain any deposit paid in full and send you an invoice for 75% of the remaining balance to cover our costs and lost time.

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2.5) During our sessions we will use industry-standard or domestically approved cleaning products. Whilst we only use products certified as safe, we can not accept any liability for any adverse reactions caused to you, the people who live with you, animals, pets or your property. Please advise us if you have any known allergies, medical conditions or have had any adverse reactions in the past. 

3. Disposal or removal of items

3.1) We are not qualified to value items and you are advised to seek your own valuations of any items prior to their disposal and to consider the value of each item during the decluttering process. We will not be held liable for any item which you later decide was valuable, sentimental or can't be found.

 

3.2) If you choose not to be present during a decluttering session, it may be necessary for us to make a judgement as to the value of item(s). We will always act with integrity and make you aware of our decisions.  In these circumstances, you agree that you'll be responsible for disposing of items separately.  

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3.3) We are only licenced and able to remove standard household items.

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3.4) Any large, heavy or restricted items may require help from alternative organisations, to be arranged separately by you. Items to be removed from your premises either for disposal or to other locations must be done at your own discretion.

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3.5) By allowing items to be removed from your property you agree that ownership will transfer to Just Like Cat to be donated, recycled, disposed of, destroyed or sold - in line with local and government regulations, and you will relinquish any claim of ownership. You also agree that you are either the owner or have the permission of the owner to dispose of those items. Once items have been removed they can not be recovered.

  

3.6) Items which we are unable to remove are (but not limited to) asbestos, chemicals, such as brake fluid or print toner, batteries, solvents, pesticides, oils such as car oil, equipment containing ozone depleting substances, like fridges, large machinery or household electronics, hazardous waste containers, vehicle tyres, rubble, hardcore, pottery, porcelain, crockery, weapons, explosives, fireworks, faeces or other bodily fluids, needles, medical equipment, medication.  

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4. Insurance

4.1) Just Like Cat holds full Public Liability and Professional Indemnity Insurance. This insurance is activated when you sign the 'Client Agreement' document, which we'll ask you to do prior to our first session.

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5 Fees and Payments 

5.1) We will provide you with a written proposal prior to work starting. A deposit is required to secure a booking and is non-refundable. 

 

5.2) For insurance purposes, no decluttering or organising sessions can take place until you've accepted and signed the "Client Agreement' which includes a copy of these terms. 

5.3) Full payment of the remaining balance is required at the end of the session and we will send you an invoice for this - either by credit or debit card, cash or bank transfer. 

 

5.4) For packages containing more than one session, you may be required to pay a % of the total cost after each session.

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5.5) We will always do our best to estimate the time needed to declutter a space using the information we know and our experience with other clients. Due to the nature of the decluttering and organising and individual circumstances, additional time may be required. We will always make you aware of any additional costs, and get your agreement before proceeding. 

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5.6) To comply with health and safety regulations and for the well-being of our team and clients, full-day packages and quotes include an allowance for reasonable breaks where needed.

 

5.7) Interest at 8% above the Bank of England base rate + £40 will be added to any invoices unpaid within 45 days of the required payment date. If you're struggling to pay, please let us know so that we can arrange a suitable payment plan. 
 

6. Cancellations

6.1) Both Just Like Cat and the client have the right to cancel an appointment due to unavoidable circumstances - and we'll always be reasonable when dealing with these circumstances. 
 

6.2) We'll always try to give you as much notice as possible of any changes and keep these to a minimum. However, in the unlikely event that Just Like Cat need to cancel or reschedule your appointment, you agree that we will not be held responsible for any losses, whether financial or otherwise as a result. 

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6.3) If you cancel or reschedule later than 72 hours in advance of a confirmed appointment or are not present when we arrive, we will retain any deposit already paid and send an invoice for 75% of the remaining amount due. This is to cover our costs and the lost time that could have been given to another client. 

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7. Marketing

7.1) From time to time we may use your information to send you information about our products and services, get in touch to see how you're getting on and get feedback about the service we provide. 

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7.2) You have the right to withdraw this permission at any time by letting us know.

 

More information about how we capture and use your information can be found in our Privacy Policy. 

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Version: September 2023